1.How much will shipping cost?

  Our Company offers free postage to Australia Wide.

2. Do you Accept Returns?

 Of course!   You're guaranteed to get a refund. Just be noted that, for "change of mind returns", return postage should be paid by buyer side. 

3. What about Color Difference?

Please be aware that actual colours may vary from those shown on your screen. Accent rugs may also not show the entire pattern that the corresponding area rugs have.

All pictures are taken from real rugs. And our company DO ACCEPT change of mind returns.

4. If I order a rug today when will I receive it ?

Generally your order will be dispatched within 1 business day. Then it takes 3-5 business days for delivery.

5. How much do you charge for delivery?

Free Delievery Australia Wide and there is no extra handling charges .

6. Is there somewhere where we can view your rugs?

Really understand that you prefer to see& feel the rug before purchase, as sometimes online pictures might be different from reality. Our company accept change of mind return, any color difference, or you just do not like it. You can return it to us, we will accept the return. Just be noted that buyer pays return postage. We're a 100% pure online company, we don't have a showroom yet.

7.Can we leave authority to leave without signature?

Of course! Just write a note when place the order. We will let the carrier know your request.

8.Will we be notified when the rug is going to be delivered?

Yes. Generally we request the carrier  to call before delivery. If any special instructions, pls also leave us a note when place the order. We will let carrier know.